Our standard delivery time is 3-5 working days for most locations.

Refer to our size charts for accurate measurements and follow our sizing guidelines for a perfect fit.

If you're not completely satisfied with your purchase for any reason (CHANGE OF MIND IS NOT APPLICABLE), you can return it within 2 days for a full refund or exchange. Please refer to our Returns & Exchanges policy for detailed instructions. Additionally, feel free to reach out to our customer service team for further assistance. Your satisfaction is our priority.

Return Policy for SoleGlam

Thank you for choosing SoleGlam. We appreciate your trust in our brand. Please read through our return policy carefully.

Returns:

• Returns are only accepted within 24 hours of delivery.
• Change of mind returns are not applicable.
• Products can be returned only if they differ from what was shown on our website or if they are damaged upon delivery.

Damaged Products:

• In the case of receiving a damaged product, we offer a free exchange.
• Alternatively, you may opt for a gift voucher worth PKR 499 as compensation.

Size Exchange:

• Size exchanges are possible subject to availability.
• You may exchange your shoes for a different size if your desired size is available in our inventory.

Conditions for Returns:

• Products must be unused and in their original condition with all tags attached.
• Returns must be initiated within 24 hours of receiving the product.
• Please provide the original proof of purchase (order number, invoice, etc.) for processing returns.

Initiating a Return:

To initiate a return or exchange, please contact our customer service team within the specified timeframe. Provide your order number and details of the issue, and our team will guide you through the return process.

Note:

• Returns that do not meet the specified conditions may not be accepted or may be subject to a restocking fee.
• Refunds for returns will be processed within upto 14 days upon receiving the returned items.

By purchasing from SoleGlam, you agree to adhere to the terms and conditions outlined in this return policy. We value your business and strive to provide excellent service.

If you have any questions or concerns, please don't hesitate to contact our customer service team.

Thank you for choosing SoleGlam.

Warm regards,
SoleGlam Team.